Congtogel Privacy Policy — How We Protect Your Information
This Privacy Policy explains how congtogel collects, uses, stores, and protects the personal information of users in Malaysia. Please read it carefully before using our platform.
Last Updated: January 2026
Information We Collect
Congtogel collects certain types of information when you use our platform. This information is gathered to ensure our services run smoothly, remain secure, and stay relevant to each user.
- Full name, date of birth, and gender
- Email address and phone number
- Username and password (stored in encrypted form)
- Delivery or residential address (where applicable)
- Records of deposit and withdrawal transactions in Malaysian Ringgit (RM)
- Payment method used (FPX, Touch 'n Go, GrabPay)
- Bank account number (handled securely, not stored in full)
- Transaction history for auditing and support purposes
- Device type, operating system, and browser version
- IP address and general location (country/city)
- Usage data such as pages visited and session duration
- Betting and gaming activity within the platform
- Content preferences and game selection history
- Account login and logout
How We Use Your Information
Information collected by congtogel is used for clear and legitimate purposes. We do not use your data for anything unrelated to our platform's services. The primary purposes for which your information is used include:
- User account management — register, verify your identity, and manage your account securely.
- Financial transaction processing — handling deposits and withdrawals in MYR through local payment channels.
- Enhancing user experience — personalising content, game recommendations, and promotions based on your usage behaviour.
- Service communications — sending important notifications related to your account, transactions, or policy updates.
- Security and fraud prevention — detecting suspicious activity and protecting both users and the platform from abuse.
- Legal compliance — meeting applicable legal and regulatory requirements in Malaysia.
Cookies & Session Tracking
Congtogel uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small files stored on your device when you visit our platform.
We use several types of cookies:
- Session cookies — active only during your browsing session and automatically cleared when you close the browser.
- Persistent cookies — stored on your device for a set period to remember your login preferences and account settings.
- Analytics cookies — used to understand how users interact with the platform in order to drive improvements.
You can control or delete cookies through your browser settings. However, disabling certain cookies may affect the functionality of some congtogel platform features.
Data Storage & Security
All personal data of congtogel users is stored on servers protected with SSL encryption and industry-standard security measures. Access to personal data is granted only to authorised personnel.
We enforce strict internal controls to ensure data cannot be accessed, altered, or disclosed without authorisation. Security audits are conducted regularly to identify and address any system vulnerabilities.
Financial transaction data in MYR is protected with an additional security layer and continuous monitoring to prevent fraud and unauthorised access to users' financial information.
Sharing Information with Third Parties
Congtogel does not sell, rent, or disclose users' personal information to third parties for marketing or commercial purposes without your consent. However, there are limited circumstances in which information may be shared:
- Payment service providers — information required to process transactions is shared with verified local payment providers whose security has been confirmed.
- Legal requirements — where required by law or court order, we may need to disclose information to the relevant authorities.
- Fraud prevention — in cases involving fraud or criminal activity, relevant information may be shared with the appropriate legal authorities.
All third parties involved in data processing are bound by confidentiality agreements and required to comply with the data security standards set by congtogel.
User Rights Over Personal Data
As a congtogel user, you have certain rights regarding the personal data we hold about you. These rights include:
You have the right to request a copy of the personal information we hold about you through our official customer support channels.
If your information is inaccurate or out of date, you may request a correction by contacting our support team.
You may request the deletion of your account and personal data, subject to applicable legal retention requirements.
To exercise any of the above rights, please contact the congtogel support team through the communication channels provided on the platform. All requests will be processed within a reasonable timeframe in accordance with our internal procedures.
Policy Changes & How to Contact Us
Congtogel reserves the right to update this Privacy Policy from time to time to reflect changes in our privacy practices, legal requirements, or platform services. The latest update date will always be displayed at the top of this page.
Users are encouraged to review this page periodically. Continued use of the congtogel platform following any policy changes will be considered acceptance of the updated policy.
If you have any questions, concerns, or wish to exercise your privacy rights, you can reach our support team via:
- Support email: [email protected]
- Section FAQ for more information
- Log in to your account and contact support directly via Log In page
We are committed to responding to all privacy-related enquiries in a timely, professional, and transparent manner.
Still have questions about your data privacy? Contact us or visit our FAQ page.